We at Spiciffy.com are committed to safeguarding your personal information. Spiciffy.com's Privacy Policy describes how your personal information is collected, utilized, and released.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service"), as well as our Spiciffy.com application. By accessing or using our Service, you acknowledge that you have read, comprehended, and agree to the collection, storage, use, and sharing of your personal information as outlined in this Privacy Policy and our Terms of Service.

We hope you enjoy the convenience and pleasure of shopping at Spiciffy.com. Your trust in our website and your internet security are extremely important to us. If you have any queries about our Privacy Statement, please contact us at support@spiciffy.com

This website ("Spiciffy.com") is owned and operated by Ekatra Enterprises. Spiciffy.com understands the importance of protecting our customers ("Customers"), registered members ("Members"), and other website users (collectively "Users")' privacy, and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through Spiciffy.com. This Policy supports our terms and conditions and only applies to personal information obtained from us, not information obtained from your contacts with third parties.

We may update our Policy from time to time, and we encourage you to revisit this page on a regular basis. If this Policy changes, it will be updated on this website. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of Spiciffy.com.

Information automatically collected
There is some information like your Internet Protocol (IP) address and/or browser and device characteristics — that is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone settings, operating systems and platforms, and purchase history, (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our, and other technical information. This information is primarily needed to maintain the security and operation of our platform and for our internal analytics and reporting purposes.

Personnel
If you are a Spiciffy.com worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes to administer benefits to workers and screen applicants.
You may contact us to (1) update or correct your information, (2) change your preferences concerning communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will not affect other information that we maintain or information that we have provided to third parties by this Privacy Policy before such update, correction, change, or deletion.

Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Spiciffy.com or any of its Corporate Affiliates (as defined herein), or that portion of Spiciffy.com or any of its Corporate Affiliates to which the Service relates, or if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls is controlled by, or is under common control with Spiciffy.com, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates by the terms of this Privacy Policy.

Governing Law
This Privacy Policy is governed by the laws of India without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have the right to make claims under Privacy Shield.
The laws of India, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
By using Spiciffy.com or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using Spiciffy.com, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Spiciffy.com. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that our Privacy Policy is no longer in effect when you use a link to go from the Services to another website. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their cookies or other methods to collect information about you.

Cookies
Spiciffy.com uses “Cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies
Wherever you are located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.

Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services
We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Spiciffy.com shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Spiciffy.com does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-party services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Children Information
We do not knowingly solicit or collect personal information from minors under the age of 18, and access to our Platform is restricted to individuals who can make a legally binding contract under the Indian Contract Act of 1872. If you are under the age of 18, you must use the Platform, applications, or services under the supervision of your parent, legal guardian, or another responsible adult.

Shipping and Returns
After the receipt of payment from the buyer/cash on delivery as the case may be, Spiciffy.com shall arrange for the delivery of the product to the recipient at the shipping address provided by the buyer,it is the responsibility of the buyer to provide the accurate details. Returns will only be processed on damaged or defective conditions, verified by Spiciffy.com

Product Pricing
Product prices listed on the website are current and subject to change from time to time without advance notice. At the time of checkout, an invoice will be raised containing the current pricing of the products selected and the taxes applicable on the same, which are payable by you.
For international cards used on the site, the bank's applicable exchange rate and charges will apply. Any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Out of Stock situations
We endeavor to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case a product is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay, or cancel the order based on your convenience.

Payment Options
The following modes of payment are available:
1. Domestic and international credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card
2. Visa or Master card Debit cards
3. Net banking/Direct Debit payments from select banks in India. A full list is available at the time of checkout and before making payments for purchases
4. Other UPI Apps

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date, and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. In the case of third-party statements including bank and credit card statements, the merchant name may appear in an abbreviated format. To place an order, you will need to complete the transaction on the website. This may or may not be assisted with a phone call from the customer service representative. By placing an order on the site or by phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section, you will be asked for billing and shipping details such as address and other contact information as well as payment-related information. Once the payment transaction has been completed, your order will be processed upon receipt of the amount from the respective Bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Security
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided is authorized and is compliant with the regulations and requirements of various bank institutions and payment franchisees that it is associated with

Return Policy
7 days a return policy from the date and time of delivery. Returns may not be accepted if the pack is opened.

Refund
Refunds for any orders will be handled on a case-by-case basis. All refunds will be done only through electronic payment modes which will be agreed upon by both parties on the transaction. Refunds will only be processed after the return and verification of the products by Spiciffy.com

Delivery Duration
Delivery duration may vary based on the postal code of the customer. The maximum delivery timeline would be 10-15 working days. Most of our deliveries are handled by third-party companies.

Data security
We are committed to keeping your information safe and we take your online security seriously. We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your personal information transmitted to us or provided through the website, and any transmission is at your own risk.

If you want to exercise your rights, have a complaint, or just have questions, please contact us:
● Telephone: 9090 29 9494 or 9090 29 9595
● Email : support@spiciffy.com